FAQ

Q: What size Urn should I buy?

Urns are available in a range of different sizes and the one you need will depend on the person whose ashes will be going into the urn. As a general rule across the industry allow 1 cubic Inch for every 1lb of weight at time of death. 

The average volume of cremated remains for adults is around 170 cubic inches and most adult urns store 200-225. It is perfectly normal to have unused space in the urn.

Small and keepsake urns will only hold a portion of an adults ashes but are perfect if the ashes are being shared amongst family or those that need the urn for a child or pet.

Q: Do you have a guarantee?

Of course! We have a 100% satisfaction guarantee. See our cancellation and returns policy for more information.

Q: When Will I Receive My Order?

Most orders are processed within 24 hours Monday-Friday. Shipping then takes 1-8 business days but usually arrives much quicker. If you have chosen Priority shipping your package should arrive within 1-2 business days. 

Q: Can I Have the Urn Engraved?

We encourage the use of a name tag to be hung around the neck of the urn. We suggest using those with ribbon rather than a metal chain which can cause minor scratches.

Q: Can we ship to Funeral home or Crematorium?

Of course you can this is a great idea, especially if they agree to transfer the ashes for you. 
Please just check they are ok to receive it and enter their details, including a contact name and the name of the deceased in the shipping address fields when placing your order.

Q: How do I transfer ashes into the urn?

Our urns are very simple to fill as they have a wide screw on base. 
Ashes can be transferred either directly into the urn, in the bag provided by the crematorium/funeral home or a new bag placed inside the urn before the ashes are poured in.

Most funeral homes are willing to provide this service for you if you ask.

Q: How do I seal an urn?

All of our cremation urns have a secure threaded lid/base and are self-sealing. If you are looking for added security and peace of mind a drop of glue can be added to the thread.

Q: How are Ashes Packaged from the Crematoriums and Funeral Homes?

Each funeral home and crematorium packages your loved ones cremation ashes in their own way, but the most common is to receive the ashes in a clear plastic bag that is sealed with a twist tie and placed in a temporary receptacle, often a cardboard or plastic box.

Q: How do I clean the urn?

Like everything at home, dust can settle on the funeral urn and it will need cleaning from time to time. We recommend wiping it over with a soft dry cloth.

Should it require further cleaning use soapy water and a mild detergent.

Q: Do you have a wholesale program?

Yes, if you are interested in wholesale please send an email to sales@fovere.net or click here and someone will contact you shortly.